A clear approach to refunds and cancellations.

Renovation projects involve planning time, reserved labour, purchased materials and made-to-order items. This policy explains the general approach; the signed project agreement always controls the specific transaction.

Enquiries and consultations

Submitting a website enquiry is free. No payment is taken through this demo website, and an enquiry alone does not create a refund obligation.

Approved work and deposits

Where a project agreement requires a deposit or advance payment, that payment may cover design time, procurement, reservations or other committed costs. Refund eligibility depends on the signed agreement and the work already completed.

Materials and made-to-order items

Items ordered, fabricated or customised specifically for a project may not be refundable once approved or placed with a supplier, subject to applicable law and the project agreement.

Cancellation before work begins

If you need to cancel before work begins, contact us as soon as possible. We will review the stage of planning, committed costs and agreement terms before confirming any amount due or refundable.

Changes during a project

If the scope changes, the effect on price, timing, materials and payments should be agreed in writing before the change proceeds.

Contact

For a refund or cancellation question, contact Adnan on +971 50 339 2670 or +971 54 134 8680 and include the project name or reference if you have one.